Termite & WDO
Termite Control Software for Inspections, Bonds, and Bait Station Monitoring
Termite work is the pest service where the deliverable is often a document someone else relies on, the customer is often a real estate closing, and the revenue can arrive every year for a decade. It needs software built around all three.
- Inspection records that hold up: WDO findings, conducive conditions, and treatment history tied to the property rather than the customer.
- Bonds tracked to the anniversary: Coverage type, expiration, renewal inspection, and what each agreement actually covers.
- Monitoring on interval: Bait station service logged per device, with each visit generated on the program's schedule.
- Records that survive the audit: Product, EPA registration number, target pest, and applicator attached to every application.
DEFINITION
What is termite control software?
Termite control software manages wood-destroying organism inspections, treatment records, termite bonds and warranties, bait station monitoring intervals, and the recurring billing attached to them.
It differs from general pest software in what it has to carry. A termite record is tied to a structure rather than an occupant, it produces an inspection report used in real estate transactions, and it creates a multi-year obligation that has to be tracked, serviced, and renewed long after the original sale.
The inspection report is the product
In a real estate transaction, the report goes to an agent, a lender, and a buyer. It gets read by people looking for a reason to renegotiate. It needs to be complete, legible, and delivered the same day.
- Build the report from the property record: Prior findings, treatment history, and previous inspections populate automatically instead of being recalled from memory.
- Record findings by area: Evidence of infestation, damage, previous treatment, and conducive conditions documented against specific areas of the structure.
- Attach the structural diagram: The sketch showing where activity was found, drawn in the field and attached to the report rather than redrawn at the office.
- Cover the full WDO scope: Subterranean and drywood termites, plus carpenter ants, carpenter bees, and wood-boring beetles, which belong in a wood-destroying organism report whether or not anyone calls them termites.
- Capture signatures and deliver as PDF: Inspector signature and customer acknowledgment on the device, then emailed to the customer and the agent before the technician leaves.
Not every bond covers the same thing
Two termite agreements can look identical on a renewal list and carry completely different liability. The system has to know which is which.
- Track coverage type on the agreement: Retreatment-only, repair, or a damage cap recorded as structured data, so renewal lists and liability reporting mean something.
- Hold the conditions that void coverage: Missed annual inspections, untreated moisture, structural alterations, or added additions — the things that decide whether a claim is covered.
- Track transferability: Many bonds transfer to a new owner when the property sells, sometimes for a fee. That transfer is a renewal opportunity most companies never see coming.
- Schedule the renewal inspection, not just the invoice: Most agreements require an annual inspection to stay in force. Billing the renewal without performing the inspection is how coverage quietly lapses while everyone believes it's active.
- See active, expiring, and lapsed in one view: Upcoming renewals, missed service requirements, and gaps in recurring agreements on a single dashboard.
Retreatment only
Lower exposure
If termites return, you treat again at no charge. Your exposure is the cost of a retreatment — labor, product, and a truck roll.
Repair and retreatment
Higher exposure
You also cover structural damage. Your exposure is whatever the repair costs, which can be orders of magnitude larger.
Getting the warranty type wrong is how companies end up paying for structural repairs they never sold coverage for.
Bait stations are a service interval, not a job
A baiting program is dozens of in-ground stations checked on a schedule for years. Logged as one visit per property, it produces no usable record. Logged per station, it produces evidence.
- Log every station individually: Station number, location, activity found, and service performed, rather than one note for the whole property.
- Track the monitoring interval per plan: Monthly, quarterly, or annual schedules generating their own next visit, with overdue stations flagged before the interval is missed.
- Build activity history over time: Which stations were hit, when, and how often — the data that tells you whether a colony is active and whether the program is working.
- Map the stations: A device map so the next technician finds station 14 without the customer showing them where it is.
TREATMENT TYPES
Four kinds of termite jobs, four kinds of record
Termite work splits into four workflows, and each one leaves behind different documentation.
Liquid barrier
Trenching and rodding around the structure. The record needs linear footage treated, product and dilution, volume applied, and which areas were accessible — because the areas that weren't are the ones that come back.
Baiting systems
Station installation, numbering, mapping, and a monitoring interval that runs for years. The record is cumulative rather than a single event.
Drywood treatment
Localized treatment, or whole-structure fumigation, has its own notification, clearance, and re-entry requirements. Different workflow, different paperwork, different technician qualifications.
Pre-construction soil treatment
Applied before the slab pours, scheduled against a builder's timeline rather than a homeowner's. The record ties to a lot and a builder, often precedes a certificate needed at closing, and is frequently the start of a multi-year bond.
Scheduling that protects the agreement
A termite schedule carries two kinds of date: appointments that can move, and obligations that can't. Real estate closings and bond inspection deadlines belong to the second kind.
- Generate recurring monitoring visits automatically: Tied to the customer's agreement rather than re-entered each cycle.
- Flag inspections tied to closings: A WDO inspection for a transaction has a fixed date, and the referring agent remembers whether you made it.
- Route around availability and qualification: Termite work often requires a specific license category, so the nearest technician isn't always the right one. See scheduling
- Keep the field and office on one record: Completed inspections, station visits, photos, signatures, and bond activity visible to the office as they happen.
Why a general CRM falls short
A termite record belongs to a building, not a person
That single difference breaks most CRMs. A house changes hands twice and keeps the same treatment history, the same bond, and the same stations in the ground.
| A general CRM | Termite-specific software | |
|---|---|---|
| The pipeline | Contact, deal, follow-up, won or lost | Lead, property, inspection, quote, treatment, bond, renewal — repeating for years |
| The record is attached to | A contact or company | A structure, with occupants changing over its life |
| What's stored | Contacts, deal stages, calls, tasks, forecasts | Structural details, WDO findings, coverage type and expiration, treatment method, next required action |
| After the sale closes | The deal is marked won and archived | The obligation begins — annual inspections, monitoring intervals, and renewals for the life of the bond |
| Documentation | Notes and attachments | Inspection reports, diagrams, pesticide application records, and signatures tied to the property |
Comparison is against general-purpose CRM software as a category, not any named product.
CONNECTIONS
Works with what you already run
Termite revenue is recurring and termite work is spread across a service area, so billing and routing have to connect to the same record.
Accounting and payments
Invoices sync with your accounting software, and customers can pay bond renewals online by card or ACH. See finance
Mapping and routing
Property locations and live technician maps for planning inspections and monitoring routes, with one-tap navigation in Google Maps or Apple Maps. See the technician app
Frequently asked questions
Something we haven't covered? Call 1-888-678-6227 or book a demo.
Does PestBase handle WDO and WDI inspections?
Yes. Inspection findings, conducive conditions, treatment history, photos, and signatures are captured in the field and kept on the property record, so the documentation is ready when a customer or a real estate transaction requires it.
How does it stop bond renewals from slipping?
Bond expiration and renewal requirements are held on the agreement, and upcoming expirations surface ahead of the date. The important part is that the required annual inspection is scheduled alongside the renewal invoice. Billing a renewal without performing the inspection is how coverage lapses while everyone assumes it's active.
Can we set different monitoring intervals for different baiting programs?
Monitoring schedules are set per service plan, with visits generated on the interval. Stations are logged individually rather than as one property-level visit, which is what produces usable activity history.
Does it handle retreatment-only versus repair bonds?
Coverage type is recorded on the termite agreement alongside expiration and renewal terms. It's the most consequential detail on the agreement, since it's the difference between owing a retreatment and owing structural repairs.
Can technicians work without a signal?
Yes. Crawlspaces and rural properties are where termite inspections happen, so inspection details, photos, and signatures can be captured offline and sync when connectivity returns. See the technician app.
Is there a free trial?
No. We offer a live demo instead, walked through against your own inspection and bond workflow rather than a sample account. Book one here.
Ready when you are
Protect the bond, not just the treatment
Bring a real renewal list and a recent inspection, and we'll show you honestly what transfers and what doesn't.
Or call 1-888-678-6227