Software comparison
PestBase vs PestPac: Which Pest Control Software Fits Your Business?
We make one of these two products, so read this with that in mind. What we've tried to do, instead of selling, is be accurate — including about the places where PestPac is the better choice, of which there are several.
The short version
Two products built for different-shaped businesses
PestBase
Built so a lead captured at a door becomes a scheduled service and an invoice without leaving the system.
- Operations running active door-to-door or seasonal sales teams
- Growing companies that want one system from first knock to renewal
- Teams that need to be productive quickly rather than after a long implementation
PestPac by WorkWave
An established enterprise platform with deep compliance tooling and a long track record in large multi-branch operations.
- Complex commercial accounts, multi-unit properties, multiple branches
- Operations where WDO reporting and IPM workflows are non-negotiable
- Teams with back-office capacity to support a longer implementation
PestPac is part of WorkWave and has been in this market for around four decades. It is a serious product with a large installed base, and nothing on this page is intended to suggest otherwise.
Sales and service on one record
Depth, scale, and forty years of it
Feature by Feature
What each platform actually does
Grouped by the areas that decide most pest software purchases. "Not confirmed" means we couldn't verify it from a public source — not that it's absent.
01
Sales, canvassing and CRM
| Capability | PestBase | PestPac |
|---|---|---|
| Door-to-door canvassing | Yes — dedicated canvassing app with territory mapping and rep tracking. See canvassing | Yes — Sales Center includes territory mapping, lead tracking and field scheduling |
| Rep activity monitoring | Yes — live coverage by rep and territory | Not confirmed publicly |
| Quote and sign at the door | Yes — proposal and e-signature on the doorstep | Yes — Sales Center can close and schedule on the spot |
| CRM and pipeline | Yes | Yes |
| Customer self-service portal | Yes | Yes |
| Marketing automation | Yes — SMS, email, review and referral campaigns. See marketing | Yes |
02
Scheduling, routing & field work
| Capability | PestBase | PestPac |
|---|---|---|
| Recurring service scheduling | Yes — weekly through annual and custom intervals | Yes — including patterned schedules such as first Monday of the month |
| Route optimization | Yes | Yes |
| Licence-based job assignment | Yes | Yes |
| Technician mobile app | Yes | Yes |
| Scheduling conflict detection | No | Yes — conflict reports flag overlapping appointments |
| Barcode / device scanning | Yes — products and bait stations | Yes — device scanning and pest activity tracking on site |
03
Compliance and documentation
| Capability | PestBase | PestPac |
|---|---|---|
| Pesticide application records | Yes — product, EPA registration number, target pest, quantity. See compliance | Yes — chemical usage logging and regulatory reporting |
| WDO termite inspection reporting | Yes | Yes |
| Smart trap / sensor integration | No | Yes — rodent monitoring and sensor data sync |
| Multi-unit commercial accounts | Yes | Yes |
| Digital logbook for audits | Yes — organised for AIB, BRC and SQF preparation | Yes |
04
Billing, workforce and reporting
| Capability | PestBase | PestPac |
|---|---|---|
| Recurring billing and autopay | Yes. See invoicing | Yes |
| QuickBooks integration | Yes | Yes |
| Built-in accounting module | Yes | Yes |
| Workforce and credential tracking | Yes — licences, CEUs, renewals. See workforce | Not confirmed as a distinct module |
| Payroll processing | No — hours and earnings export to your payroll provider | Not confirmed |
| Multi-branch reporting | Yes | Yes — Enterprise tier |
| API access | Yes | Yes |
Independent reviews
What reviewers actually say
Capterra
3.9/5
253 reviews
73% positive sentiment
G2
4.25
125 reviews
Capterra - ease of use
3.6/5
Lowest of PestPac's sub-scores
PestBase
No profile yet
We're newer and haven't built a review history
What users praise
- Depth of chemical tracking and regulatory compliance tooling
- Reporting for multi-location operations
- Route and zone management, and device barcoding
- Four decades of pest-specific product development
What users criticise
- Interface and mobile apps feel dated against newer platforms
- Implementation complexity and a steep learning curve
- Support response for smaller accounts
- Some reviewers describe disputes over contract terms and billing
Pricing
Neither of us publishes a price, and that's a fair criticism of both
| PestBase | PestPac | |
|---|---|---|
| Pricing model | Custom quote | Custom quote |
| Published price | None | None |
| Free trial | No — live demo instead | No — no free plan or trial |
| Plan structure | Single structure with most workflows included | Three tiers — Small Business, Professional, Enterprise — with features gated by tier |
Find your fit
A straightforward way to decide
START
PestBase is the better fit if…
- You run a door-to-door or seasonal sales team and want canvassing in the same system as service and billing
- Your workflow runs from first knock to recurring plan, and you want it visible in one place
- You want people productive in weeks rather than months
- You don't need smart-sensor integration or enterprise multi-branch tooling
→ PestBase path
PestPac is the better fit if…
- Termite and WDO reporting is central to your revenue
- You manage complex commercial accounts, multi-unit properties, or several branches
- You need IPM workflows and sensor integration built in
- You have the back-office capacity for a longer, deeper implementation
→ PestPac path
Small operation prioritizing transparent, published prices
→ Consider simpler alternatives
Frequently asked questions
What's the difference between PestBase and PestPac in one sentence?
PestPac is built around running a pest control operation at depth and scale; PestBase is built around connecting the sales side to that operation, so the work that happens before the first service lives in the same system.
Does PestPac have door-to-door canvassing?
Yes. PestPac's Sales Center is a canvassing application with territory mapping, lead tracking, and the ability to close and schedule a service in the field. If you read elsewhere that PestPac has no D2D tooling, that's out of date.
Is RouteOp included in PestPac's plans?
Sources disagree, which is why we'd ask directly. PestPac's own routing page describes RouteOp as priced by team size and bundling the Best Fit tool and Visual Route Manager; its G2 listing describes route optimisation with no per-route fee. Ask PestPac to confirm in writing what routing your quote includes.
Which PestPac tier includes termite inspection?
Published summaries disagree — some place the termite module in the Small Business tier, others in Professional. If termite work matters to you, confirm it directly rather than relying on any third-party summary, including this one.
Can I try either platform free?
Neither offers a free trial. Both offer demos. Ours is a working session rather than a slideshow.
From the first knock to the last invoice
If the sales-to-service connection is the part of your business that keeps breaking, that's the part we built for. Bring a real service week and we'll show you.
Or call 1-888-678-6227