Privacy Policy

Privacy Policy for PestBase.ai



Last Updated: August 19, 2025

1. Introduction

PestBase (“we,” “us,” “our,” or “Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our pest control software, website (pestbase.ai), mobile apps, and related services.

Key Info:

• Company: PestBase
• Address: 19324 Palmview St, Orlando, FL 32833, USA
• Contact: sales@sunbasedata.com | 1-888-678-6227
• Website: pestbase.ai

2. Information We Collect

• Personal Info You Provide: account details, billing info, customer records, property/service notes, employee data.
• Automatically Collected: IP, device/browser data, pages visited, GPS, cookies, session data.
• Third Parties: Payment processors, login providers, mapping, marketing, referral partners.

3. How We Use Information

• Service Delivery: scheduling, communication, invoices, payments, support.
• Business Ops: authentication, fraud prevention, analytics, backups.
• Communications: service updates, support responses, marketing (with consent).
• Legal Compliance: regulatory obligations, fraud prevention, acquisitions.

4. Sharing & Disclosure

• Service Providers: hosting, payments, comms, analytics.
• Business Transfers: mergers/acquisitions.
• Legal: when required by law.
• Consent-Based: marketing partnerships, integrations, research.

5. Data Roles

• Controller: account registration, analytics, marketing, billing.
• Processor: customer service data you upload (contacts, records, notes, photos).

6. Your Rights & Choices

• Access & Control: edit profile, export data, delete data, restrict processing.
• Communication Preferences: unsubscribe, adjust SMS/email, withdraw consent.
• Location Data Controls: toggle in-app, opt out, delete history.
• Cookies: manage via browser or in-banner settings.

7. Data Security & Protection

• Technical Safeguards: AES-256 encryption, MFA, monitoring.
• Organizational Measures: staff training, audits, access controls.
• Breach Response: notify affected users within 72 hrs, inform regulators, provide remediation.

8. Data Retention

• Account: while active + 7 years after closure.
• Usage Data: 2 years.
• Support Data: 3 years.
• Financial: 7 years.
• Marketing: until consent is withdrawn or 3 years of inactivity.

9. International Transfers

• Data may be processed in the US and abroad with safeguards like SCCs, adequacy decisions, and compliance with GDPR frameworks.

10. Regional Rights

• California (CCPA/CPRA): know, delete, opt out, correct, limit sensitive data.
• Florida Digital Bill of Rights: access, correction, deletion, opt out of ads, and portability.
• EU/EEA (GDPR): lawful basis, sensitive data rights, DPO contact (dpo@sunbasedata.com).

11. Children’s Privacy

Not directed to <18. No intentional collection. Parents may request deletion.

12. Changes

• Updates may occur for legal, business, or security reasons.
• Material changes: notice via email, dashboard, banners.
• Effective 30 days post-notice unless law requires sooner.

13. Contact Information

• General Privacy: sales@sunbasedata.com | 1-888-678-6227

14. Additional Info

• Third-Party Links: review external privacy policies.
• Industry-Specific: secure property info, chemical usage, treatment records.
• Automated Decisions: fraud detection, route optimization, communications. Human review available upon request.